1. Introduction

This policy outlines the terms and conditions that govern the use of our e-commerce website. By accessing and using our website, you agree to comply with these terms. This policy is applicable to all users, including visitors, registered users, and customers.

  1. User Account 
  • Registration: Users must register to place orders. Accurate and complete information must be provided during registration.
  • Account Security: Users are responsible for maintaining the confidentiality of their account details and password. Any unauthorized use must be reported immediately.
  • Account Termination: We reserve the right to terminate accounts that violate our policies or engage in fraudulent activities.
  1. Product Listings and Descriptions 
  • Accuracy: We strive to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that all information is error-free.
  • Availability: Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.
  1. Pricing and Payments 
  • Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • Payments: We accept various payment methods, including credit/debit cards, net banking, and digital wallets. All payments must be made at the time of purchase.
  • Refunds: Refunds will be processed as per our return and refund policy. Refunds for eligible returns will be credited back to the original payment method.
  1. Shipping and Delivery 
  • Shipping Charges: Shipping charges are calculated based on the delivery location and weight of the package. These charges will be displayed at checkout.
  • Delivery Time: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances.
  • Tracking: Users will receive a tracking number once their order has been shipped. Orders can be tracked using this number.
  1. Returns and Refunds 
  • Eligibility: Products can be returned within 15 days of delivery, provided they are unused and in their original packaging.
  • Process: To initiate a return, users must contact our customer support team. Approved returns will be provided with a return shipping label.
  • Refunds: Refunds will be processed within 7-10 business days after the returned product is received and inspected.
  1. Customer Support

 

  • Contact: Users can reach our customer support team via email, phone, or live chat for any queries or issues.
  • Response Time: We aim to respond to all customer queries within 24 hours.
  1. Privacy Policy

 

  • Data Collection: We collect personal information necessary for account creation,order processing, and delivery.

  • Data Usage: Personal information will be used in accordance with our privacy policy. We do not share user data with third parties without consent, except for order processing and delivery.
  • Data Security: We employ industry-standard security measures to protect user data.

  1. Intellectual Property
  • Content: All content on the website, including text, images, and logos, is our property or licensed for use. Unauthorized use of any content is prohibited.
  • Trademarks: All trademarks, service marks, and trade names are the property of their respective owners.
  1. Governing Law and Dispute Resolution

 

  • Governing Law:

This policy shall be governed by and construed in accordance with the laws of India.

  • Dispute Resolution: Any disputes arising out of or in connection with this policy shall be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The place of arbitration shall be Chennai, India.
  1. Modifications to the Policy

 

We reserve the right to modify this policy at any time. Changes will be posted on this page, and users are encouraged to review the policy periodically.

  1. Acceptance of Policy

 

By using our website, you acknowledge that you have read, understood, and agree to be bound by this policy. If you do not agree with any part of this policy, please do not use our website.

  1. Contact Information

For any questions or concerns about this policy, please contact us at:

  • Email: [email protected]
  • Phone: +91-8754549712
  • Address: Plot No:5,62nd street, Ashok nagar,Chennai-83

This business policy is effective as of 2024

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